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Salary: Living Wage Employer

Full and Part Time Available
28 Days Annual Leave Pro Rata

The Role:

We’re looking for enthusiastic employees to join us as River Tour Guides.

We will support your development with ongoing training within your role. Our employees have the chance to experience and develop a wide range of new skillsets, from public speaking and sales to customer service.

Experience is not needed as full training will be given to all successful applicants.

What do we expect?

– A first class customer experience focus
– Continued keenness in development to create informative and entertaining tours
– Maintenance of a safe working environment and practices across work locations

What makes the best River Tour Guide? 

– Being friendly and approachable with fantastic communication skills
– Having a passion for knowledge and story telling
– Being confident and enthusiastic about providing the best customer service
– Enjoying being physically active and the outdoors

What’s the package?

– We offer highly competitive pay at a fixed rate per tour
– Empowering sales commission
– Flexible hours
– Based at Cambridge city centre locations

About us:

We are a small, dynamic punting company. Our focus as a luxury brand is to offer exceptional customer service.

We’re innovative and have been awarded our VisitEngland Quality Rose Marque, become No.1 on TripAdvisor and become the first punting with an alcohol licence. We’ve just celebrated our second birthday and as we start our third year, we’ve achieved our status as one of Cambridge’s few living wage employers.

Application:

Let us know how you fit the role – please send a cover letter and CV to info@rutherfordspunting.com.

This role is created in support of our growing company. If you have any questions regarding the role, please get in touch with us on 01223 322200.

Salary: Living Wage Employer

Full and Part Time Available
28 Days Annual Leave Pro Rata

The Role:

We’re looking for enthusiastic employees to join us as Bookings Cashiers.

We will support your development with ongoing training within your role. Our employees have the chance to experience and develop a wide range of new skillsets focused around outstanding customer service.

Experience is not needed as full training will be given to all successful applicants.

What do we expect?

– First class customer experience focus
– Smooth and efficient running of the Bookings Desk
– Fantastic accuracy with money handling

What makes the best Bookings Cashier? 

– Being friendly and approachable with fantastic communication skills
– Passion for providing the best customer service
– Being organised and proactive with great time-keeping skills
– A confident and effective technique with sales
– Being physically active and enjoying the outdoors

What’s the package?

– We offer highly competitive pay at a fixed rate per tour
– Empowering sales commission`
– Flexible hours
– Based at Cambridge city centre locations

About us:

We are a small, dynamic punting company. Our focus as a luxury brand is to offer exceptional customer service.

We’re innovative and have been awarded our VisitEngland Quality Rose Marque, become No.1 on TripAdvisor and become the first punting with an alcohol licence. We’ve just celebrated our second birthday and as we start our third year, we’ve achieved our status as one of Cambridge’s few living wage employers.

Application:

Let us know how you fit the role – please send a cover letter and CV to info@rutherfordspunting.com.

This role is created in support of our growing company. If you have any questions regarding the role, please get in touch with us on 01223 322200.

SALARY £25,000
OTE £33,000

START – ASAP

We are looking for a positive, motivated individual with a can-do attitude who is both physically active and enjoys working outdoors to join our team.

The role involves managing our Sales Team, Tour Guides and Supporting Employees on Quayside and at our Jesus Green Moorings. The role also requires liaising with the Bookings Team to ensure above and beyond customer service.

We are looking for someone with:

– Previous experience of excelling in customer service
– Excellent attention to detail
– Outstanding communication skills

If you’re confident and able to build a strong team, then we want to hear from you.

You’ll need to sustain pride in working for Rutherford’s across the business, and encourage camaraderie and support of fellow colleagues.

Success in this role will require the ability to work under time pressure, in stressful situations as well as being able to demonstrate excellent problem solving skills.

ROLE AND RESPONSIBILITIES:

You will manage a team of up to 15 employees and leading them by taking an active role in the following:

– Providing first class customer service. Delivering an efficient, high quality service to our customers through the implementation of all management initiatives.

– Encourage the team to take ownership of their tour quality and experience, obtaining customer feedback on Facebook, Google and on TripAdvisor. Ensure that feedback is relayed to your team and rewarded appropriately.

– Ensuring that tours are scheduled to maximise business efficiency and depart on time – primarily the Cashier’s role but will need to be closely monitored at all times.

– Achieving effective and attentive ticket sales by monitoring a sales rotation system and managing the touts on a daily basis. Implementation of incentives as appropriate.

– Be approachable for your team whilst maintaining management status. Providing your team training and support as required.

– Creation of the weekly rota as per seasonal business requirements, ensuring that there is enough coverage every day. Signing off the rota with Directors and sharing this rota across the business for bookings availability.

– Ensuring all equipment (including boats, poles, cushions, blankets, umbrellas) is handled with care, stored correctly and is at all times in good working condition.

– Maintaining a safe and effective working environment for the team and customers.

WHAT WE OFFER:

– A pivotal role in a young and enthusiastic team with training and support.

– The opportunity to build your own strong and reliable team alongside the Bookings Team.

– Highly competitive pay, with a great monthly salary and the opportunity to take home a quarterly bonus for exceeding targets (targets agreed with management in advance quarterly)

– Supervision and development within a management role

– Marine First Aid training with the consideration of further relevant training opportunities

Employment locations are primarily outside, including the Quayside and the Jesus Green Moorings, Cambridge as well as the Bookings Office, Cambridge. The role requires reasonable location flexibility as required when arranging meetings and attending training.

This is an exciting and competitive permanent full time role within the leisure and tourism sector. Your working days are expected to be Thursday to Monday including Weekends and Bank Holidays.

We offer 28 days annual leave (including public and bank holidays – to be taken in lieu if worked). All holiday during high season (June to August) must be agreed with the Directors in advance.

WHO WE ARE:

Our company is intertwined with the history of the city which was the home of Ernest Rutherford, a Cambridge Graduate whose contribution to nuclear physics has shaped our world today. Our name and family heritage celebrates Ernest Rutherford and his life long contribution to both industry and education.

The Rutherford’s punting experience features an indulgent tour of the prestigious College Backs aboard a punt bedecked with blankets and cushions. We aim to ensure that world-class punting is on everyone’s bucket list!

– We’re top rated on TripAdvisor, Facebook and on Google Places
Officially Visit England Accredited with the Quality Rose Marque for our guided tours
– Fully alcohol licensed business for luxury tours
– For more information about us please visit our website: www.rutherfordspunting.com

We believe that there’s no better way to be entertained in Cambridge than a punting experience. If you agree and think you’re the right candidate for this position, get your CV across to us with a cover letter and information on your earliest start date.

Please note that English fluency a requirement for the role, with other languages an added benefit!

Contact us for more information on 01223 322200 or email us your CV and covering letter to info@rutherfordspunting.com.