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Salary £17,062 – £18,000k

37.5 hours a week
Tuesday – Saturday
Flexi time available
28 Days Annual Leave, Bank and Public Holidays

The Role:

Working from our small office, you’ll focus on delivering the best customer experience around through first class communications online, over the phone and in person.

We’re seeking an organised and proactive person with strong customer experience to join our team. Leisure and tourism experience is desirable but not essential.

We’re looking for someone who will identify and neutralise potential conflict, managing customer expectations and who will go above and beyond within organisational capabilities.

There’s always the opportunity for problem solving and creative ideas to really impress our customers.

You’ll need great command of the English language, both spoken and written.

Main Responsibilities:

BOOKINGS & SALES

Customer services – enquiries by phone and email
Customer services – in person when at our desk or moorings
Sales – up sell and cross sell where possible

INFORMATION MANAGEMENT

Bookings maintenance – ensuring an up-to-date bookings calendar
Create and maintain spreadsheets for sales tracking by company directors
Data and sales reporting – analysis of data to highlight key points to senior management

BOOKINGS & EVENTS

Organisation, preparation, making it happen and tidying up afterwards!
Represent Rutherford’s across business and industry events

OTHER AREAS

Cross team support as needed – marketing, finance, or customer facing roles
Adaptability essential

Developing your role:

You’ll have the opportunity to excel as a relationship builder, internally and externally to customers and partners. Within the partnership relations, you’ll have the opportunity to build strong working relations with businesses across Cambridge.

This role will also include elements of social media support by answering customer enquiries on Instagram, Twitter and Facebook. You’ll get to find and to raise PR opportunities with other team members.

About us:

We are a small, dynamic punting company. Our focus as a luxury brand is to offer exceptional customer service.

We’re innovative and have been awarded our VisitEngland Quality Rose Marque, become No.1 on TripAdvisor and become the first punting with an alcohol licence. We’ve just celebrated our second birthday and as we start our third year, we’re hoping to achieve our status as one of Cambridge’s few living wage employers.

Application:

Let us know how you fit the role – please send a cover letter and CV to info@rutherfordspunting.com.

This role is a new role, created in support of our growing company. The position is ready to start now and so we will be interviewing for this position as soon as possible. If you have any questions regarding the role, please get in touch with Emma Wynne on 01223 322200.