Conditions of Service
Read in detail on the terms of service for our punting tour experiences in Cambridge.
If you have any questions please give us a call on 01223 322200 or email firstname.lastname@example.org.
Prices and offers on our website or offline may update from time to time. If the tour or ticket you have booked goes up or down in price, you will be unaffected. There will be no refunds or partial refunds, equally you will not be asked to pay any extra.
Your booking fee or ticket price includes the full chauffeured tour experience as described on the website page or within your communications with the Rutherford’s Team. Please read the information on your chosen tour and get in touch with any questions on 01223 322200 or by email email@example.com.
Our boats will be dressed with cushions with umbrellas available depending on the weather. Our boats seat a maximum of 12 people and larger parties will tour on separate punts.
We are open all year from 1st January till the 31st December from 9:30am till dusk, weather and river conditions allowing. We are closed on Christmas Day (25th December) each year.
Very occasionally, we will choose to close if we assess a risk from extreme conditions to either customers or for our team. If this should happen, we will let all bookings know at the soonest opportunity. Bookings will have the opportunity to rebook or to claim a full refund.
Our boats are well armed against light showers with supersized umbrellas on hand. We very rarely have to close due to extreme weather or river conditions, but will refund you fully if this happens and you do not wish to rebook.
You must follow the instructions of your guide on the day. Our team are trained and will give you safety guidance on the day. Punts are designed for stability and are extremely unlikely to capsize. Lifejackets are available on request. Smoking is not permitted on the moorings, nor in the punts.
Punts are not suitable for wheelchair access due to the steps that must be negotiated on the moorings and due to the traditional boat design. Our team can assist passengers with limited mobility to board and disembark. For more information, please view our Accessibility Statement.
Children must be accompanied at all times. Please ensure that children with you keep their hands inside the boat to prevent injuries. On all our boats, children of all ages count towards the boat maximum of 12 persons.
We welcome dogs on our tours – it’s a great day out with your best friend. If you’re planning on joining a shared tour, we’ll need to check with other passengers first. Private tours offer the best way to ensure your departure time and a more exclusive experience!
In the unlikely situation that we have to withdraw a service that you have booked (for example, a partner closes down), we will contact you directly with alternative choices or a full refund.
If you are unhappy with any aspect of our tour or service, please let a member of our team know at the time so that we have the opportunity to resolve the issue and turn your day around. Alternatively, please get in touch on 01223 322200 or by email at firstname.lastname@example.org.
We hold all required insurances for our business activities. Please note that to the extent permitted by law, our team shall not be liable for any claims, losses, damages or injuries, sustained or incurred on the experience including on the moorings.
PUNTING TOUR EXPERIENCES
Bookings are reserved under your name at the time and place that you requested. Online bookings will also have an order number. The team will be able to look up your booking using your name if you have lost or misplaced your booking details.
We will hold your punt for you for 5 minutes, after this point it wouldn’t be possible to go on the tour as this would mean missing our later bookings. Please note that your tour will be shorter so that you arrive back at the moorings at the arranged time. Call us on 01223 322200 if you’re going to be late and we’ll try to reorganise for you.
If you do not show up or you arrive later than 5 minutes without prior notice we will count your tour as a ‘no show’ forfeit. We do not offer full or partial refunds in this situation.
Bookings for our private tour experiences must be cancelled with more than 48 hours notice for a 70% refund. There is no refund or partial refund available for cancellations with less than 48 hours notice, although in special circumstances we may reorganise your tour for a later date – see rescheduling.
You can make changes, additions and reschedule (availability depending, for up to 6 months from the purchase date). This includes the time and dates for your private bookings up to 48 hours in advance of your tour, please call 01223 322200. If you really need to reschedule your booking less than 48 hours before, you’ll need to pay a £50 reschedule fee.
If you’re not keen to continue with your booking on a day that we are open, our standard cancellations or rescheduling policy applies.
Rutherford Punting Cambridge
90 Searle Street
VAT NUMBER GB 219014536
COMPANY NUMBER 12207225